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Privacy policy

Privacy Policy for Wafeer App

Effective Date: [06, 10, 2026]

[Exact Developer Name or Legal Entity as in Google Play Console] ("we", "our", or "us"), the owner and operator of the Wafeer (وفير) mobile application and the website wafeerstores.com, is committed to safeguarding the privacy of users of our grocery and food delivery services. This Privacy Policy describes how we collect, use, and protect your information when you use the Wafeer mobile app and related services.

1. App & Developer Identification

  • Application Name: Wafeer (وفير)
  • Developer / Legal Entity: Paratune Technologies
  • Official Website: https://wafeerstores.com
  • Support Contact Email: a.eshbailat@paratune.com

2. Information We Collect

To provide grocery order fulfillment and delivery services, we collect:

  • Personal & Contact Details: Full name, phone number, and email address provided during account creation.
  • Delivery Address & Location Data: Physical delivery addresses and precise/approximate location data solely to facilitate accurate order deliveries and check store availability in your area.
  • Order & Transaction Data: Records of grocery items purchased, order history, and invoices.
  • Device & Technical Information: Device model, operating system version, unique device identifiers, and crash logs for performance improvement and security.

3. How We Use Your Information

We use your personal data to:

  • Create, authenticate, and manage your account in the Wafeer app.
  • Process, package, and deliver your grocery orders to your specified address.
  • Provide order status updates and notifications.
  • Respond to customer inquiries and support requests.
  • Optimize app functionality, prevent fraud, and enhance user experience.

4. Data Security

We implement strict organizational and technical measures to protect your personal information against unauthorized access, loss, alteration, or misuse. All data transfers are encrypted using industry-standard protocols (SSL/HTTPS).

5. Third-Party Sharing

We never sell, rent, or trade your personal information. Data is only shared with:

  • Delivery Personnel / Couriers: Only necessary details (recipient name, phone number, and address) are shared to ensure successful delivery.
  • Technical Service Providers: Trusted partners providing cloud hosting, push notifications, and analytics to maintain app reliability.
  • Legal Compliance: Authorities when legally required under applicable laws and regulations.

6. User Rights & Account Deletion

You have the right to:

  • Access and edit your personal information and saved addresses within the app.
  • Request Account & Data Deletion: You can request the complete deletion of your account and associated personal data directly within the app settings or by contacting our support team at: a.eshbailat@paratune.com. Your data will be permanently deleted in accordance with Google Play requirements.

7. Policy Updates

We may update this Privacy Policy from time to time. Any revisions will be published directly on this page with an updated "Effective Date".

8. Contact Us

For any inquiries or concerns regarding this Privacy Policy or your data in the Wafeer app, please contact: